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Can you help this person? They have a problem with
Poor Employee Morale and need some advice.

 

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This is the original problem from an employee...
I was recently promoted to a management position in an office of 25 employees. The office is divided into two groups, myself managing one half. My problem is that a very reserved, conscientious, hard-worker (I'll call her Jackie) from the other manager's side of the office has come to me confidentially to express her unhappiness in her position. This is a big step for her, as she is quiet, reserved and speaks English as a second language.

Jackie has spoken to her manager (I'll call her Sandra) previously and said she was overwhelmed with the work burden and it was agreed that she needed assistance. Her help was short lived, and now she said Sandra is curt with her and Jackie does not feel as if she can talk freely to Sandra about her unhappiness. Sandra points out her errors but fails to recognize her productivity. Sandra has now gone to Jackie's counterpart (peer/coworker), and has had him address "issues" with her work which has left Jackie feeling embarrassed and "hurt", since she often picks up his slack.

She's now complaining of stomachaches and has come to me reaching out for help. She wants to be transferred to my side of the office, but I have no immediate position for her to fill. I'm not sure if I should address this to my & Sandra's immediate manager, or discuss this with Sandra herself first. I worry that the latter will have Jackie regretting the nerve to open up to me yet I don't wish to step on Sandra's toes since I'm new in my position. Any thoughts or advice are greatly appreciated.  
   
Employee: anonymous
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A visitor of this site offers this as a possible solution...
Its pretty obvious what is going on.

Your husband is cheating

You're a fool and you have LOST it all
Contributor: visitor
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A visitor of this site offers this as a possible solution...
You are in the worst of all possible positions, literally and figuratively. You are in the "middle," middle management and in the middle of personal conflicts. You're right: You confront the other manager or go over her head and you are pretty much toast. Doing nothing, of course, leaves your feeling like crap. And the worst part is that "Jackie" might only be playing you, giving you a sob-story that is partly true only because it's less about the actual amount of work involved and more because she simply doesn't like her boss and what she wants is a transfer to what she hopes is "greener pastures".
Tell "Jackie" you've done all you can do and tell her you will indeed keep her in mind if/when something comes open in your area. If "Sandra" inquires further, tell her you've "handled" it and it won't be a further problem and then get on with both your job and your life.
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A visitor of this site offers this as a possible solution...
Its not fair that you stuck up in this problem. by the end of the its work and you are the manager so you and Sandra are suppose to work together for the benefit of the company. You just cant go behind Sandra's back and talk to your manager, its Sandra's department experiencing problems so she has to be involved in solving the problem with Jackie, so you can talk to Sandra about it and let her sort it out
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A visitor of this site offers this as a possible solution...
Been a manager does not mean that its your responsibility to baby sit Jackie just because she is nice and works hard. its work meaning that you and Sandra are suppose to work together for the benefit of the business..this means that you cant let Jackie interfere you relationship with Sandra. in fact Sandra should sort this problem out because its her department and if she cant then tell Jackie to go HR for support and leave u in peace so you can get on with your job
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